Refund & Return Policy

At Shozy, customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.

Return Eligibility

We accept return and exchange requests within 7 days of receiving your order.

To be eligible for a return:

  • The footwear must be unused, unworn, and in its original condition.
  • The product must be returned in its original shoe box, packaging, tags, and accessories.
  • The product must show no signs of wear, damage, or alteration.
  • A valid order confirmation or proof of purchase is required.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Products marked as Final Sale or Non-Returnable
  • Customized or personalized footwear
  • Gift cards
  • Footwear showing signs of use, wear, stains, scratches, or damage
  • Products returned without the original box, packaging, or tags

How to Request a Return

To initiate a return, please contact our customer support team with the following information:

  • Order Number
  • Customer Name
  • Reason for Return
  • Photos of the product (if damaged, defective, or incorrect)

Contact Details

Email: shozy257@gmail.com

Phone: +91 97206 57000

Our team will review your request and provide return instructions if your request is approved.

Refund Process

Once the returned product has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method.
  • Refund processing generally takes 5–10 business days, depending on your bank or payment provider.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.

Please provide:

  • Order Number
  • Photos of the product
  • Photos of the shoe box and packaging
  • Description of the issue

After verification, we may offer:

  • A replacement
  • A size exchange (subject to availability)
  • A full or partial refund

Exchanges

We offer exchanges for eligible footwear based on size or availability.

Exchange requests must be submitted within 7 days of receiving your order.

Return Shipping Charges

  • If the return is due to our error (wrong item, damaged product, defective footwear, or incorrect size shipped), we will bear the return shipping charges.
  • For all other approved returns or exchanges, the customer is responsible for the return shipping costs.

Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, cancellation requests may not be accepted and will be handled according to this policy.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account.
  2. Contact your bank or payment provider.
  3. If you still have not received your refund, please contact our customer support team.

Contact Us

For any questions regarding returns, refunds, exchanges, or shoe sizing, please contact us:

Shozy

Owner: Gopal Singh

Email: shozy257@gmail.com

Phone: +91 97206 57000

Business Address:

Suresh Chandra, 138
Kaithal Gate Dehariya
PO: Chandausi
District: Sambhal
Uttar Pradesh – 202412
India